Return and Refund Policy

At Super Veggie Delivery, customer satisfaction is our top priority. We aim to deliver the highest quality meals and products. Please note that due to the perishable nature of our products, we do not accept returns. However, if you experience an issue with your order, we are here to help.

Perishable Items

Due to the perishable nature of our products, we are unable to accept returns. However, if you receive an item that is damaged, defective, or incorrect, you are eligible for a refund or replacement.

To resolve your issue, we may:

• Offer a replacement at no additional cost.
• Issue a refund to your original payment method.

Refunds or replacements will not be provided for:

• Items not stored properly after delivery (e.g., left unrefrigerated).
• Dissatisfaction due to personal taste preferences.
• Requests made after 48 hours of delivery.

We reserve the right to request photos of the damaged or defective items for quality assurance purposes.

How to Request a Refund or Replacement

1. Contact Us: Email us at eat.superveggie@gmail.com within 48 hours of delivery. Include your name, order number, and a description of the issue.
2. Provide Proof: Attach any supporting photos of the product and packaging if applicable.
3. Await Confirmation: Our team will review your request and respond within 2 business days.

Refund Process

• Approved refunds will be issued within 7-10 business days after your request is confirmed.
• Refunds will be sent back to your original payment method (e.g., credit card, debit card).
• You will receive a confirmation email once the refund has been processed.

Changes or Cancellations

If you need to modify or cancel your order, please do so before 5:00 PM EST on the Thursday prior to your scheduled delivery. After this time, we are unable to process changes due to our production schedule.

If you have any further questions or concerns, please email us at eat.superveggie@gmail.com. We’re here to help!